General Terms of Sale

Article 1 — Purpose

These General Terms of Sale ("Terms") govern the subscription to and use of the LoopGuest service (the "Service"), a digital concierge SaaS platform for hospitality establishments (hotels, riads, guest houses and hybrid properties), published by Bouthaina Akid, an individual registered under the Moroccan auto-entrepreneur scheme under number 003891525000001 (the "Provider").

Any subscription to the Service implies full acceptance of these Terms by the client establishment (the "Client").

Article 2 — Description of the Service

The Service includes in particular:

• a personalized guest hub accessible via a single QR code;
• an AI-powered digital concierge (FR/EN/AR);
• management of service requests, reservations and issue reports;
• a management dashboard for the establishment;
• onboarding assistance (initial setup, content import).

The exact set of active features depends on the plan subscribed, as described in the accepted order form or quote.

Article 3 — Subscription

Subscription is completed by signing an order form, quote or equivalent contractual document. The Service is reserved for professional clients acting in the course of their business.

Article 4 — Pricing and invoicing

The price of the Service consists of:

1. Setup fee: a one-time amount of 15,000 MAD excl. tax, covering implementation, configuration and initial onboarding. This fee includes the first 3 months of subscription.
2. Monthly subscription: after the included period, a subscription of 1,200 MAD excl. tax per month per establishment, payable monthly in advance.

Prices are exclusive of taxes; VAT and any applicable tax are added at the prevailing rate. Invoices are payable within 30 days by bank transfer.

In the event of late payment, the Provider reserves the right, after a reminder remaining without effect for 15 days, to suspend access to the Service until payment is settled.

The Provider may revise its prices with 60 days written notice; the revision applies from the next billing date following the end of the notice period.

Article 5 — 30-day money-back guarantee

The Client benefits from a thirty (30) calendar day money-back guarantee from the effective activation of the Service.

If, within this period, the Client notifies in writing (contact@blazeflowstudio.store) its decision not to continue, the setup fee is refunded in full, without charge or justification. The refund is made within a maximum of 14 days from notification. After this 30-day period, the setup fee is definitively retained by the Provider.

Article 6 — Term and termination

The subscription is concluded without any minimum commitment beyond the period included in the setup fee. Either party may terminate the subscription in writing with 30 days notice before the next monthly billing date.

In the event of a serious breach by either party of its obligations, not remedied within 15 days of written formal notice, the other party may terminate the contract as of right.

Upon termination, the Provider shall return the Client's establishment data in a standard format upon request made within 30 days, and then delete it.

Article 7 — Client obligations

The Client undertakes to:

• provide accurate and up-to-date information about its establishment and services;
• inform its end customers (guests) about the processing of their data in accordance with applicable regulations;
• refrain from using the Service for unlawful purposes or in breach of these Terms;
• keep its access credentials confidential.

Article 8 — Service availability

The Provider undertakes to use its best efforts to ensure continuous availability of the Service, without any guarantee of absolute availability. Interruptions for scheduled maintenance may occur, where possible outside peak usage hours.

Article 9 — Intellectual property

The Service, its interfaces, code and documentation remain the exclusive property of the Provider. The Client is granted a personal, non-exclusive, non-transferable right of use for the duration of the contract. Content provided by the Client (text, photos, menus) remains its property; the Client grants the Provider a licence limited to hosting and displaying such content within the Service.

Article 10 — Personal data

Each party undertakes to comply with applicable personal data protection regulations, in particular Moroccan Law No. 09-08. Processing details are set out in the Privacy Policy.

Article 11 — Liability

The Provider's liability, on any grounds whatsoever, is limited to the amounts actually paid by the Client over the twelve (12) months preceding the triggering event. The Provider shall not be liable for indirect damages (loss of business, loss of clientele, damage to reputation).

Replies generated by the AI concierge are provided for assistance purposes; the Client remains responsible for the information it enters into the platform and for the relationship with its end customers.

Article 12 — Force majeure

Neither party shall be liable for any failure due to an event of force majeure as defined by Moroccan case law.

Article 13 — Changes to these Terms

The Provider may amend these Terms. The applicable Terms are those in force on the invoicing date. Any substantial change is notified to the Client at least 30 days before it takes effect.

Article 14 — Applicable law and jurisdiction

These Terms are governed by Moroccan law. Failing amicable resolution, any dispute shall be subject to the exclusive jurisdiction of the courts of Casablanca.