2 min
Revenue calculator
Estimate the monthly and annual revenue your property could still capture through upsell and communication.
The AI-powered hospitality layer
The AI-powered guest experience & operations layer
for modern hospitality.
For Guests. For Teams. For Owners.
One scan. One digital concierge. Every request, reservation and service — connected.
Good evening, Yasmine
What can I do
for you?
for you?
What’s the wifi code? 📶
IA
Network: TWELVE2026
Password: tw2026stay
Password: tw2026stay
The AC won’t turn on 😕
IA
REQUEST CREATED · TS-0043
Flagged to maintenance, they’ll be there within 10 min.
Type, or tap the mic...↑
April 2026
Dashboard
+ Add guest
AI conversations
162
Requests created
47
AI resolution rate
91%
Google reviews
128
Open requests
Request
Room
When
Status
Taxi · 08:00 AM
Room A101
Today
pending
AC maintenance
Room A102
Today
confirmed
No app required · 7-day free trial · Bank transfer
24/7
Concierge available
3
Automatic languages
0
Installation required
7d
No-card trial
Scroll
One layer. Three perspectives.
One product,
three points of view.
The same LoopGuest layer, seen from the guest room, from the operations floor and from the owner’s desk.
01
For Guests
Ask. Request. Book.
A QR code in the room opens the Guest Hub — no app required. The AI concierge answers, surfaces the services and turns the conversation into a request or a booking.
02
For Teams
Receive. Manage. Resolve.
The same request lands structured in the dashboard, routed to the right department. Teams track it, handle it and close it from a single screen.
03
For Owners
Automate. Upsell. Understand.
Every conversation and every request feeds owner visibility: what the AI handled, requests created, resolution rate and reviews generated.
Zero missed calls·Zero made-up information·A concierge that never sleeps·3 automatic languages·Your data, isolated·Every request centralized·Zero missed calls·Zero made-up information·A concierge that never sleeps·3 automatic languages·Your data, isolated·Every request centralized·
Book a call
Pick your time slot.
Book a live 30-minute demo. Choose the time that works for you — we handle the rest.
1 · Date2 · Time3 · Details
Pick a weekday (Mon–Fri, next 3 weeks)
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Sound familiar?
Every day, your property
loses guests
without even noticing.
11:42 PM
"What's the wifi code?" The guest waits. The front desk is busy. They end up figuring it out alone — and remember the experience, not the code.
Simple question, zero answer
ROOFTOP · 9 PM
A rooftop guest pays the bill and leaves, happy. Nobody asked for their number. They will never see the offer that would have brought them back for another night.
A captured lead is a guest who can come back
10:03 AM
"Housekeeping requested yesterday" — jotted on a sticky note. The note disappears. The guest complains at reception. Nobody knew.
Request lost, never tracked
Guest experience
More than a chatbot. Digitalizing guest experience: it centralizes requests,
runs operations, and generates your Google reviews — automatically.
01
🛎️
Centralize
Every guest request — taxi, housekeeping, maintenance — in a single flow. That is concrete hotel guest-experience improvement, never a lost sticky note.
02
📅
Book
Tables, spa, events — straight from the conversation, with no calls and no back-and-forth.
03
🧭
Recommend
A smart local guide that suggests at the right moment — never at random, never generic.
04
⭐
Generate Google reviews
Requested automatically, at the right moment of the stay, from every guest — without a second thought.
Under the hood
Five engines working together.
📅
Stay Engine
The real stay — dates, occupied room — as the single source of truth. Zero confusion between two guests.
🔄
Experience Engine
The interface adapts automatically to the moment of the stay: before arrival, during, before departure. The guest never sees these states, only the useful action.
🛎️
Service Request Engine
Taxi, housekeeping, maintenance, room service — one engine, with priority and tracking status, never lost.
🌍
AI Concierge
FR, EN, AR detected automatically. Answers only with your real information, never made up.
⭐
Google reviews
Offered to every guest, at the right moment of the stay. Your reputation builds itself.
📊
One dashboard
Today’s arrivals, requests, conversations, statistics — powered by the same engine as the guest experience.
Free tools
Free Growth Tools for your property.
Free tools to uncover hidden revenue, improve guest experience, and see where your property is leaving money on the table.
4 min
Guest experience score
Diagnose WhatsApp, QR, pre-arrival, digital concierge, upsell, reviews and loyalty — scored out of 100.
Coming soonStart diagnosis →
3 min
Upsell calculator
Project extra revenue from upgrades, breakfast, late checkout, transfers, restaurant and experiences.
Coming soonEstimate my upsells →
5 min
Guest journey audit
Map Booking → Loyalty: what’s automated, manual or missing — and the 3 biggest gaps.
Coming soonAudit my journey →
Comparison
LoopGuest vs a classic WhatsApp chatbot.
LoopGuest
Classic WhatsApp chatbot
Visual experience
Immersive Discover showcase (brand, gallery, services, moments)
Text chat only
Operational layer
Department KDS screens (kitchen, bar, housekeeping…)
None — the message stops in the chat
PMS integration
Verified live on real properties
Often an integration promise, without operational proof
Platform independence
Your own brand, on your domain — outside Meta/WhatsApp
Dependent on Meta / WhatsApp (rules, access, costs)
Comparison
AI concierge vs human receptionist.
LoopGuest AI concierge
Human receptionist
Availability
24/7/365
Office hours
Languages
FR · EN · AR, automatic
1 to 2 languages
Team load
SaaS subscription, not a 24/7 salary
Salary + payroll costs
Absences
Never
Leave, sick days, turnover
Response time
Instant
Variable, queue
Missed requests
Zero — everything is tracked
Possible under heavy load
The product in action
See the concierge
in action.
Guest page · what Yasmine sees
TWELVE STAYS
Digital concierge
Studio Insomnie
📶 WiFiAsk the AI
🔑 Check-in / outAsk the AI
🚕 Taxi · HousekeepingAsk the AI
💬 AI Concierge · FR · EN · AR
Conversation with the AI concierge
TS
Twelve Stays
AI Concierge · online
· Answers only with your real info · Never made up ·
How it works
One scan.
A real answer.
A guest who becomes yours.
01
Scan
The guest scans the QR code in their room, on the rooftop table, or at reception. They land on your property’s digital concierge — your brand, your info. No app to download.
Takes 15 seconds
02
Chat
They ask questions, book a service, unlock an offer — in their language, detected automatically. The AI answers with your real information, never made up.
Available 24/7 · effortless
03
Centralize
Sorted requests, captured contacts, Google reviews requested, complete history — everything lands in your dashboard, assigned to the right team. Nothing gets lost.
Zero sticky notes, zero forgotten guests
The QR code
One scan.
Everything
they need.
Your guest scans a QR code placed in their room or on their table. In 15 seconds they have it all — WiFi, access code, house rules, AI concierge, local recommendations. No app. Just a scan.
—Placed at the right moment — when they need it most
—Branded to your property — not to LoopGuest
—Works on every phone — no app required
—Print-ready files delivered in 24 hours
· Print-ready · Branded · Yours ·
Built for
A simple hotel.
A hybrid hotel.
The same concierge.
Independent hotels · Riads with 8 rooms and up
Independent hotels Riads with 8 rooms and up
1 accommodation = 1 QR code. Each room has its own concierge that answers, books, and routes every request to the right team — without ever making up an answer.
—The guest asks in their language and gets a real answer, day and night
—Taxi, housekeeping, maintenance, room service — detected and assigned automatically, based on the catalog you define
—Global + per-accommodation Knowledge Base, merged before every answer
—Google reviews requested automatically after the stay
—Multiple accommodations unified in a single dashboard, data isolated per property
Before answering
The AI identifies the property, the accommodation if needed, then loads its Knowledge Base and services.
While answering
It merges global and specific info, answers in the detected language — never made up.
After answering
If an intent is detected (taxi, housekeeping, booking...), a structured request is created automatically.
What we’re already hearing
Real expectations.
Real properties.
“In the evening, we don’t always have someone who speaks English or Arabic at the front desk. If the AI can answer properly at those hours, that’s already huge for us.”
TS
Twelve Stays team
First pilot property
“What we want to avoid is made-up info. If a guest asks something we haven’t put in the knowledge base, we’d rather it says so than improvise an answer.”
RA
Restaurant & rooftop manager
Hybrid boutique hotel
“We lose housekeeping requests all the time because they’re written by hand. Having that centralized and assigned automatically is exactly what we’re missing.”
MK
Riad manager
Multi-accommodation lodging
The founder
“A guest with no answer means one less review and a lost booking. LoopGuest exists to end that.”
BOUTHAINA AKID
Founder, LoopGuest
Pricing
Starter, Pro, Business
7-day trial, no card required. Then Starter, Pro or Business — monthly or annual.
Starter
€99/ month
€990/ year
One property. Guest journey, AI concierge and staff operations.
- —Guest hub with QR + PIN
- —Multilingual AI concierge
- —Centralized guest requests
- —Bookings (spa, restaurant, coworking)
- —Room service & F&B orders
- —Issues & maintenance
- —Real-time staff dashboard
- —Departments & routing
- —Staff assignment
- —Essential analytics
- —20 spaces included
7-day trial · no card required
Pro
€199/ month
€1 990/ year
One property. Advanced analytics, upselling and advanced AI.
- —Everything in Starter, plus:
- —Advanced analytics
- —Upselling & promos
- —Revenue analytics
- —Advanced AI
- —75 spaces included
7-day trial · no card required
Business
€399/ month
€3 990/ year
Multi-property, higher limits and priority support.
- —Everything in Pro, plus:
- —Multi-property
- —Priority support
- —500 spaces included
- —5 properties included
After the trial: bank transfer. The subscription is activated once our team approves the payment.
7-day trial · No card · Data isolated per property
FAQ
Every question.
One answer.
It is the system that carries hotel guest experience during the stay: the guest scans a QR and reaches, in the browser, the property showcase, services, bookings and a concierge (often AI) that answers from the hotel’s own data. Unlike a standalone chatbot, a digital experience platform also routes requests to teams (tickets, KDS screens) and stays on the property’s brand.
No. The LoopGuest AI concierge answers only from the information provided by the property (Knowledge Base, services, opening hours). If it doesn’t know the answer, it says so clearly instead of improvising.
No. LoopGuest is a guest experience operating system: an immersive Discover showcase for your brand, an operational layer with department KDS screens, verified live PMS integration, and a guest experience on your own brand — independent from Meta and WhatsApp. The AI concierge is only one layer among others.
A simple AI concierge answers in a chat. LoopGuest also orchestrates the visual experience (Discover), operations (tickets, bookings, kitchen/bar/housekeeping KDS screens), and the link to your stays via verified PMS integration — all without depending on WhatsApp.
No. The guest experience runs on your brand and your domain (QR → browser). You are not subject to Meta/WhatsApp rules, API outages, or pricing policies to serve guests during their stay.
Completely. Each property has its own partitioned space — data, conversations, requests, guests. No one else has access.
French, English and Arabic, detected automatically based on the language your guest uses. No configuration needed.
Create your property, complete the setup wizard (spaces, departments, QR/PIN, guest test) and Go Live. 7-day trial, no card. A demo is still available if you want a guided setup.
No, never required. Everything works in the browser from the scan, with a session that stays open without rescanning. Adding it to the home screen is just an extra option, for those who want it.
Never. The QR identifies a room, not a person. Without a confirmed active stay today, the screen stays neutral — the system is closed by default, open only with proof of stay.
No. LoopGuest is not a PMS, a channel manager, or a full booking engine. It’s a digital concierge that complements your existing tools.
Yes. In LoopGuest, each space (restaurant, rooftop, rooms) gets its own QR code and its own digital menu while staying attached to the same property and the same dashboard — with no second account. This is the Twelve Stays use case, our first deployment.
Yes, from a single multi-property dashboard. Each accommodation or each address keeps its own QR code and its own context.
You define the roles — Owner, Manager, Staff — each with its own permissions. Staff only see what’s assigned to them.
You can cancel at any time, with no penalty. Your data is fully exported to you if you leave.
The next guest who scans deserves a real answer.
Your property.
Its concierge that never sleeps.
Independent hotel, riad or hybrid hotel — start a 7-day trial, set up the guest journey, then go live. The concierge never takes a day off.