AI Concierge

A concierge that never sleeps, and never picks the wrong language

LoopGuest’s AI concierge answers your guests around the clock, in their own language, using only your data — never an invented answer.

The problem

It’s 3 a.m. A guest needs the wifi code, breakfast times, a taxi to the airport. There’s no one at the front desk. The question waits until morning — or goes unanswered.

Every unanswered question is a small friction. Multiplied across every room and every language, they weigh on the experience, on your reviews, and on an already-busy team.

How it works

  1. 01
    The guest scans
    A QR code in the room opens the concierge in one gesture — no app to install.
  2. 02
    They ask, in their own language
    The AI detects the language and answers naturally — French, English, Arabic, Spanish, German.
  3. 03
    The answer comes from your data
    The concierge only draws from your property’s Knowledge Base. If it doesn’t know, it says so — it never invents an answer.

What it can do

Answer stay questions, day and night
Create a service request tracked by a ticket: taxi, housekeeping, maintenance
Take reservations: tables, spa, activities
Recommend the right places around the property
Highlight your current offers and services

Frequently asked questions

Can the concierge invent an answer?

No, never. It only answers from the information you’ve entered in your Knowledge Base. With no data available, it doesn’t guess.

What if it doesn’t know the answer?

It says so honestly and can escalate the request to your team. The guest is never left without a solution.

How long does setup take?

24 hours, support included. You share your information, we configure the concierge, and you approve it before it goes live.

See the concierge answer live

Book a 20-minute demo. We’ll set up a preview using your own information.

Book a demo